Suggestion: Make sure you have put enough water in the fountain so that the pump can stay entirely under the water. You should clean the pump on regular basis to avoid the pump get blocked with dirt. The fountain works only when ALL panels are exposed to FULL, DIRECT sunlight. A leaf shading one panel keeps it from functioning. It does not store any energy.
We provide a Warranty of 3 months on our candle holders
The warranty covers any design defects or functional defects
▸ Replacement shall be considered only if the damage/defect is reported to us with photographic evidence in writing within 3 working days from the receipt of the product.
▸ To return or replace the goods, customer has to pack the goods on the same package on which the goods were received and a hard copy of the document provided by the customer executive.
▸ A refund will be provided in case a replacement for the same product is not available.
▸ We normally process the refund in 7-9 days from the date of receipt of material at our end.